| |
|
A. |
Maintenance |
|
|
It is
important to choose a suitable location for the ViewPlus embossing printer. The
cable length between the embossing printer and the host computer should not exceed ten
feet (three meters). The location should be sturdy and flat. The
embossing printer should not be exposed to direct sunlight, extreme heat, cold, dust or
humidity. The AC power outlet must be compatible with the plug of
the embossing printer's power cord. Dot quality should be monitored; poor alignment
can cause permanent damage to the platen of the ViewPlus embosser.
Software
updates can be downloaded from the ViewPlus Technologies web site. You should
occasionally check the web site for the latest developments. There is
also a support page with helpful hints on the web page. Additional
support packages can be purchased from ViewPlus Technologies. http://www.ViewPlus.com
Technical
support questions asked:
- Contact your ViewPlus embosser sales representative if
you did not purchase directly from ViewPlus Technologies
- Via e-mail to support@viewplus.com, or
- By a telephone call to the ViewPlus Technologies
office at 541-754-4002 (M-F from 9-5 Pacific Standard Time
|
| |
|
B. |
Warranty |
|
|
ViewPlus
Technologies has a 1 year full parts and service warranty for the
ViewPlus Emprint SpotDot. There is a 30 day unconditional return policy
in US.
The full
warranty information was shipped with your ViewPlus embossing printer. In order
to get service and technical support, it is necessary to completely fill out
and return the warranty form. You will be asked for the serial number of
your ViewPlus embossing printer when you call for support or request online
support. There are several ways to register the warranty
- To register by mail, complete the warranty form, cut it
out, and mail it to ViewPlus Technologies.
- To register by fax, complete the form and fax it to
ViewPlus Technologies at (541) 738-6505.
|
| |
|
C. |
Extended Warranty and Maintenance Plan |
|
|
An extended
warranty and maintenance plan is available through ViewPlus Technologies or
your ViewPlus representative. A copy of this plan was shipped with your
ViewPlus embossing printer. View Extended Warranty on the ViewPlus web site.
Availability
is limited to customers with valid existing warranty. |
| |
