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A. |
Training and Support Packages |
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Free tutorials and other support
materials are available on the ViewPlus website. For these resources and other
support inquiries, please visit http://www.viewplus.com/support/. Additional
training and support is available for purchase through your authorized ViewPlus
distributor or from ViewPlus Technologies.
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B. |
Maintenance |
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It is important to choose a
suitable location for the ViewPlus embosser. The cable length between the
printer and the host computer should not exceed ten feet (three
meters). The location should be sturdy and flat. The printer should
not be exposed to direct sunlight, extreme heat, cold, dust or
humidity. The AC power outlet must be compatible with the plug of the
printer's power cord. Dot quality should be monitored; poor alignment can
cause permanent damage to the platen of the ViewPlus embosser.
When paper dust accumulates on the platen, it
could cause a paper sensor error. To
avoid getting an alignment error, periodically clean the left side of the
platen, the shiny part, with a small soft brush such as a toothbrush.
Software updates can be
downloaded from the ViewPlus web site. You should occasionally
check the web site for the latest developments. |
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C. |
Warranty |
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ViewPlus Technologies has a 1 year full parts
and service warranty for the ViewPlus Pro. There is a 30 day unconditional return policy in the US.
The full warranty information was shipped with
your ViewPlus embosser. In order to get
service and technical support, it is necessary to completely fill out and
return the warranty form. You will be
asked for the serial number of your ViewPlus Pro when you call for
support. There are several ways to
register the warranty
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To register by mail, complete the warranty form, cut it out, and mail
it to ViewPlus Technologies.
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To register by fax, complete the form and fax it to ViewPlus Technologies
at (541) 738-6505.
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D. |
Extended Warranty and Maintenance Plan |
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An
extended warranty and maintenance plan is available through ViewPlus
Technologies or your ViewPlus representative. A copy of this plan was shipped with your embosser.
It can also be found on our web site.
(http://www.viewplus.com/products/braille-embossers/warranty/)
Availability
is limited to customers with valid existing warranty. |
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