Frequently Asked Questions
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Top Ten Frequently Asked Questions
Find introductory answers to frequently asked questions about ViewPlus products.
–– Make sure the correct printer has been selected for this job. You can do this by going to FILE, then PRINT and verifying that the ViewPlus Pro Ink or Emprint has been selected as the printer.
Once this has been verified, go to Printers/Faxes, right click on your ViewPlus Emprint or Pro with Ink and select PROPERTIES, then the TIGER tab. Under HOW TO PRINT verify that the box that reads EMBOSS AND INK is checked.
If both of these are verified, please check that the ink supply is installed correctly. If the ink supply is installed correctly, then try a test page, if you continue to have issues, contact email@example.com for assistance.
–– In your document, go to FILE then PRINT. In the PRINT menu, make sure the correct embosser is selected-then check the box marked PRINT TO FILE that is located below the properties button. You will be prompted to save the document. Name the documents, select the folder destination and choose OK. You can now open the PRN with the Tiger Designer or Tiger Viewer (you will find a file with a .prn extension). If the document is a large document, it may take time to process through the print spooler, when you notice that the printer icon is no longer on the task bar on your computer screen, then your PRN is ready to open. IF YOU ARE UNABLE TO PRINT TO FILE SUCCESSFULLY MAKE SURE THAT YOUR PRINTER SHOWS THAT IT IS ONLINE IN THE PRINTERS/FAXES MENU FROM THE CONTROL PANEL.
Please also see the tutorial: Printing to File.
–– Documents not translating can be as simple as the font in your document not being a Non Braille Font, such as Times New Roman or Arial. Verify that your document is in fact in a non-braille font.
Check your Formatter Settings to verify that you have your Language Settings and Translatable Font set to ANY.
If you have verified that your settings are correct and you are still having issues, contact firstname.lastname@example.org, make sure you have your software version number available.
–– * First make sure that your Legacy settings are set as desired in Printer Properties. (GO TO CONTROL PANEL, RIGHT CLICK, SELECT PRINTER PROPERTIES, THEN THE LEGACY TAB)
1. Run Tiger designer, usually by going to the start menu, choosing All Programs, selecting ViewPlus, and then arrowing down to Tiger Designer and hitting enter.
2. Open the File menu in Tiger Designer and choose Print File (hot-key control-F).
3. Press the "Select File" button and browse to the BRF file you want to print.
4. Make sure your embosser is selected in the "Printer Name" combo box.
5. Press the "OK" button and your BRF file will commence printing.
–– Currently Duxbury 11.1 supports the ViewPlus Windows print drivers
for the Elite, Premier, Pro, Emprint, Max, Cub and Cub Jr. To set
up your ViewPlus embosser in Duxbury do the following:
1 Install the drivers for your ViewPlus embosser from the
installation CD (if your drivers are already installed skip this step).
2 Set the current paper size in the Printer Properties
3 Run Duxbury
4 Go to the GLOBAL menu
5 Choose EMBOSSER SETUP
6 Press the NEW button
7 Change the EMBOSSER MODEL combo box to your embosser
8 Change the SEND TO PRINTER combo box to your embosser
9 Press the OK button
10 Change the FORM combo box to the size of paper in your
embosser and change any of the desired settings
11 Press the OK button
To get Interpoint from DBT 11.1 simply go to the Global menu in Duxbury before you create a document, then choose Embosser settings, then select your embosser from the list that appears and check the box labeled "emboss in Interpoint".
–– If you would like to print a BRF file from MS WORD, you do not have to re-translate the file using TSS. Simply bring the BRF file into word, highlight all text and change to Braille 29, size 29. Then you will need to change your margins and paper size. Files from the Library of Congress should be set to 11.5 x 11 for paper size. Recommended margins are a left margin of 0.65 and 0.35 for the other margins. However, you will not be able to edit these documents as the document is already formatted and if it includes page numbers, the document will not be correct if text is removed or added.
–– Check the following:
Make sure the customer has mathType and that MathType menu is showing up in Word. Note: in Word 2007, it will show up in Add-ins.
If it's not there, they should re-install TSS and make sure to check "yes" when the installer prompts to install MathType.
Make sure the equations are being entered in in MathType's Editor by going to the MathType menu and selecting, "Insert In-line equation" and NOT in any other way, such as being typed in in Word or with the Word Equation Editor.
Make sure that under the Tiger menu that "Translation Mode" is set to "Text and all graphics."
Under Formatter settings > Language Settings make sure that the "Math Braille Type" is set to "Nemeth" or applicable Braille code for Math.
–– Shortcut keys in Word 2007
To access menus, tap the alt key, then release it, then press the shortcut letter for the menu (Hint: The ALT shortcut key letters are underlined on the screen. Once you have the menu open, you can just type the shortcut letter without hitting ALT again.) Here is a list of the shortcut keys within the Tiger menu.
To get to file, tap alt, then f
To get to the Add-ins menu: tap the alt key, then type x
To jump to Tiger, press G (you may need to hit enter to open the menu.)
To jump to Apply Layout, press A
To jump to Translate Document, press T
To jump to Translate Selection, press S
To jump to Quick Emboss, press E
To jump to Formatter Settings, press F
To jump to the Translation mode pulldown, press T twice
To jump to the Display mode pulldown, press D
To jump to the Reload Original Document, press R
–– If you are copying and pasting text from a website it will be in HTML code, sometimes, especially if you are doing two language types, then you might have issues with the translator recognizing the text as fonts and not HTML code. We recommend that when you copy text from a WEB PAGE, that you choose the PASTE SPECIAL option in MS WORD and select Unformatted Text as the pasting option. You may then proceed to translate.
–– Currently TSS 4.0 is not compatible with Office 2010, but we offer a free upgrade to TSS 4.2 that is compatible with Office 2010. You can find the information to upgrade your TSS 4.0 to TSS 4.2 here: Upgrade your TSS License to TSS 4.2
For TSS 4.0 users, Microsoft made a change between Office 2007 and Office 2010 in regards to text boxes, which affects the interline output when translating. If you are not using the Interline feature in MS WORD and the TIGER TAB, you should not be affected, but please note that we cannot guarantee complete compatibility.
However, we have discovered an alternate method to translate documents into interline with TSS 4.0 and Office 2010. When preparing to translate a new or existing document, first select FILE and SAVE AS, then change the file format to a 97-2003 word document (.doc) format prior to formatting. This should allow correct interline translation.
*PLEASE NOTE THAT TSS WILL NOT WORK WITH ANY 64 bit Office Versions, it will work with 64 bit Operating Systems, just not 64 bit Office versions.
If you need further assistance please contact support at Support@viewplus.com