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Frequently Asked Questions
Self-Service Portal
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Top Ten Frequently Asked Questions
Find introductory answers to frequently asked questions about ViewPlus products.
How do I create a PRN or print to file?
–– In your document, go to FILE then PRINT. In the PRINT menu, make sure the correct embosser is selected-then check the box marked PRINT TO FILE that is located below the properties button. You will be prompted to save the document. Name the documents, select the folder destination and choose OK. You can now open the PRN with the Tiger Designer or Tiger Viewer. If the document is a large document, it may take time to process through the print spooler, when you notice that the printer icon is no longer on the task bar on your computer screen, then your PRN is ready to open.
Please also see the tutorial: Printing to File.
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–– This error typically occurs if the driver was not completely installed or the computer was not restarted after installing a ViewPlus printer and translation software.
If you continue to receive this message after ensuring that your printer is listed in printers and faxes and you have restarted, you should try to reinstall the driver.
First, run the Tiger Cleanup, restart and install the driver again via the Found New Hardware wizard if locally installing or use the EXE from the ViewPlus website if networking.
For further assistance, contact support@viewplus.com.
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Page is not aligned correctly. Margins are off on page.
–– Please make sure you have set your paper size in both your Printer Properties and the Page Setup in your document before printing. Also make sure the paper is loaded correctly into your embosser.
Please see attached tutorials for more information.
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–– Open Word and choose Format from the Tiger menu to make the splash screen pop up asking you to register.
Choose ‘Register’ to get to the activation screen.
Click ‘Generate activation file’ and then fill in the registration screen. You should enter your license number without spaces. Click ‘Register’.
You will be asked to save your activation file. Give it a name and save it in a location you can easily find. Once you’ve saved the file, further instructions will be given on what to do next. Click ‘OK’, cancel out of the main activation screen and close all MS Office applications.
Open a web browser and go to http://www.viewplus.com/software/activation . Follow the instructions on the web page to submit your activation file to our server. You should receive a file back from our server.
Open Word and choose Format from the Tiger menu to make the splash screen pop up.
Choose ‘Activate’ to get to the activation screen.
Click ‘Activate by file’. An open file dialog will come up. Browse to the file you received from our server and choose ‘Open’. This should activate your ViewPlus software.
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Creating a Tiger Profile in TSS 4.0
–– Tiger profiles store complete sets of Formatter Settings so that users may easily switch back and forth between commonly used setting information.
Formatter Settings
First, open Formatter Settings by going to TIGER in the main menu and selecting FORMATTER SETTINGS. Inside this dialog box, specify your desired settings for translation, page setup, ink and printing just as you did in the previous tutorial titled “Introduction to Formatter Settings”.
You can now review these settings on the left side of the Formatter Settings dialog box.
Save Tiger Profile
Now that you have selected your desired settings, you are able to create a Tiger Profile. To do this select the SAVE AS TIGER PROFILE button in the bottom right side of the dialog box.
Next, you will be asked to name your Tiger Profile. Make sure to use a name you will remember so you can find the profile for later use. Once you have entered a name select OK.
Your settings are now saved and can be applied to any Word document at any time. To translate with this profile, select the name from the drop down menu titled CURRENT PROFILE at the top of the Formatter Settings.
To find more tutorials on this and other topics, go to www.viewplus.com and navigate to the support section.
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Creating Braille and Ink Labels with TSS 4.0
–– This tutorial will explain how to create a custom label template in Microsoft Word to be printed in ink and braille using the Emprint™ or the Pro Ink Attachment.
Open Microsoft Word
Go to START, ALL PROGRAMS, locate your Microsoft Office folder and select Microsoft Office Word. Press ENTER to open Microsoft Word.
Create New Document
To create a new document, go to FILE and select NEW, or use the shortcut Ctrl+N.
Word might give you an options menu and it is suggested to select blank document with dimensions of 8.5”x 11”.
Adjust Page Setup
Go to FILE, PAGE SETUP, select the MARGNS tab at the top of the dialog box and adjust margins to: Top: 0.5 Bottom: 0.17 Left: 0.3 Right: 0.3
Select Portrait under the orientation option and press OK.
Insert Table
To create a table go to TABLE, in the main menu and select INSERT, TABLE… Create a table with 5 columns and 10 rows. Next select the FIXED COLUMN WIDTH checkbox under the AutoFit behavior option and press OK at the bottom of the dialog box.
Format Table
To format the table, first make sure your cursor is in the first row and column of the table, then go to TABLE, TABLE PROPERTIES and select the COLUMN tab at the top of the dialog box.
a. Change the width to 2.6” and press the NEXT COLUMN button.
b. Change the width in this column to 0.1” and press the NEXT COLUMN button.
c. Repeat instructions for a.
d. Repeat instructions for b.
e. Repeat instructions for a.
Next select the ROW tab at the top of the dialog box and check the SPECIFIED HEIGHT checkbox. Change the height to 1” and press the NEXT ROW button.
Select the CELL tab at the top of the dialog box, change the vertical alignment to CENTER and press OK.
Lastly, to center entire text, go to FORMAT, PARAGRAPH and change alignment to CENTER. Press OK.
Customize Label
Customize your label by typing desired text. If all text is identical, select text with your cursor and go to EDIT, COPY in the menu bar. Place cursor in desired cell and go to EDIT, PASTE. Repeat this step as necessary.
Translate Document
Before translation, you must format the document. To do this, go to TIGER and select FORMATTER SETTINGS. When the dialog box appears select your preferred settings. To review these settings, refer to the “Tiger Formatter Settings” tutorial.
To translate your document to braille and ink, select the BRAILLE AND INK SETTINGS... and select INTERLINE ORIGINAL TEXT.
Once you have your changes made, go to TIGER in the main menu and select TRANSLATE DOCUMENT.
Print
To print your document, go to FILE, PRINT, select the printer you are currently using and press OK.
Make sure your printer is turned on and the correct label paper has been inserted.
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I am not getting interline in WORD 2007
–– If you have Office 2007 and have selected all of the appropriate MS WORD options to show drawings and text boxes, then verify that you have Personalized your copy of MS WORD by doing the following.
Click the office button on the upper left corner of WORD 2007 and
click on the "Word Options" button on the bottom. Select "Personalize Your Copy of Office", type in the user name and initials, then click OK and restart WORD.
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TSS Profiles will not save and there is no Default profile listed in my Formatter Settings in TSS 4.0
–– If you are unable to save Tiger Profiles or there is no Default profile listed in your Formatter Settings menu under the Tiger Profile drop down menu, please contact ViewPlus Support to get the latest TSS 4.0 update to correct this issue.
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–– To check and see if your Tiger menu in MS OFFICE 2003
is disabled in the add-ins menu check here:
1. Make sure MS WORD is open .
2. Go to the HELP menu item.
3. Select ABOUT MICROSOFT WORD
4. Select the DISABLED ITEMS section
5. Look for a VPFORMATTER.DLL, if it is listed, select it and ENABLE it.
6. Close all dialogues and restart MS WORD.
To check and see if your Tiger menu in MS OFFICE
2007 is disabled in the add-ins menu, check here:
1. Go to the Office button in the main menu bar is MS WORD.
2. Select the Word Options button.
3. Select Add-ins from the side bar on the left.
4. At the Bottom of the screen is a drop down menu, select DISABLED ITEMS and select ENTER.
5. Check to see if VPFORMATTER.DLL occurs in the section, if so, select it and ENABLE it, then restart WORD..
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New IVEO Touch Pad Installation Instructions
–– To verify if you have the new IVEO Touch Pad, check the serial number on the Touch Pad, the new Touch Pad will have a serial number of 05-000520 and higher.
This Touch Pad still accommodates 11X14 in paper and has all of the same functionality as the previous 11X14 inch touchpad, however there is a new method of installation that must be followed step by step, all new Touch Pads will now include an installation CD that must be ran before you can use the Touch Pad and the instructions that accompany the new Touch Pad but be followed. You will also need to make sure your IVEO software is also in the Accessible User Interface mode, just as you did with the previous touch pad for the calibration to be correct.
If you have any questions, you should contact ViewPlus Support.
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