FAQ

–– Make sure the correct printer has been selected for this job. You can do this by going to FILE, then PRINT and verifying that the ViewPlus Pro Ink or Emprint has been selected as the printer.

Once this has been verified, go to Printers/Faxes, right click on your ViewPlus Emprint or Pro with Ink and select PROPERTIES, then the TIGER tab. Under HOW TO PRINT verify that the box that reads EMBOSS AND INK is checked.

If both of these are verified, please check that the ink supply is installed correctly. If the ink supply is installed correctly, then try a test page, if you continue to have issues, contact support@viewplus.com for assistance.

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–– In your document, go to FILE then PRINT. In the PRINT menu, make sure the correct embosser is selected-then check the box marked PRINT TO FILE that is located below the properties button. You will be prompted to save the document. Name the documents, select the folder destination and choose OK. You can now open the PRN with the Tiger Designer or Tiger Viewer (you will find a file with a .prn extension). If the document is a large document, it may take time to process through the print spooler, when you notice that the printer icon is no longer on the task bar on your computer screen, then your PRN is ready to open. IF YOU ARE UNABLE TO PRINT TO FILE SUCCESSFULLY MAKE SURE THAT YOUR PRINTER SHOWS THAT IT IS ONLINE IN THE PRINTERS/FAXES MENU FROM THE CONTROL PANEL.

Please also see the tutorial: Printing to File.

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–– Please make sure you have set your paper size in both your Printer Properties and the Page Setup in your document before printing. Also make sure the paper is loaded correctly into your embosser.

Please see attached tutorials for more information.

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–– There are a few possible reasons why you are unable to register your software online.

1) Your internet provider is not allowing you to access the site or you have a slow or intermittent internet connection.

2) You have a personal or company firewall that needs to be temporarily disabled. (Alternatively, you may use the Activate by File process to complete your activation.)

3) You have already activated this software on another computer. The ViewPlus Software License Agreement allows one activation (computer) per activation code; contact ViewPlus for a deactivation form to allow activation on the current computer. (TSS 3.0, IVEO & AGC)

If this is the case, apply for software deactivation using this link.

http://www.viewplus.com/support/deactivate/

4) Your activation code is not entered correctly into the license field. Your activation code should be 16 digits long and should not contain spaces.

5) You do not have administrative rights when registering (MOST COMMON).

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–– If you are selecting your Tiger Menu in MS Office but nothing is happening, check the following:

Is it disabled?
To check and see if your Tiger menu in MS OFFICE 2003
is disabled in the add-ins menu check here:

1. Make sure MS WORD is open .
2. Go to the HELP menu item.
3. Select ABOUT MICROSOFT WORD
4. Select the DISABLED ITEMS section
5. Look for a VPFORMATTER.DLL, if it is listed, select it and ENABLE it.
6. Close all dialogues and restart MS WORD.

To check and see if your Tiger menu in MS OFFICE
2007 is disabled in the add-ins menu, check here:


1. Go to the Office button in the main menu bar is MS WORD.
2. Select the Word Options button.
3. Select Add-ins from the side bar on the left.
4. At the Bottom of the screen is a drop down menu, select DISABLED ITEMS and select ENTER.
5. Check to see if VPFORMATTER.DLL occurs in the section, if so, select it and ENABLE it, then restart WORD.

If that does not work, verify that the Tiger Software Suite is actually installed:

Go to CONTROL PANEL & ADD/REMOVE PROGRAMS, verify that the Tiger Software Suite is listed within those programs.

If you continue to have issues, contact ViewPlus support.

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–– Use the attached document to guide you through loading paper into your ViewPlus Desktop Embosser. This includes loading of both cut sheet and tractor fed paper.

For more information or assistance, contact support@viewplus.com.

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–– Currently Duxbury 10.7 supports the ViewPlus Windows print drivers
for the Elite, Premier, Pro, Emprint, Max, Cub and Cub Jr. To set
up your ViewPlus embosser in Duxbury do the following:

1 Install the drivers for your ViewPlus embosser from the
installation CD (if your drivers are already installed skip this step).

2 Set the current paper size in the Printer Properties
dialog

3 Run Duxbury

4 Go to the GLOBAL menu

5 Choose EMBOSSER SETUP

6 Press the NEW button

7 Change the EMBOSSER MODEL combo box to your embosser

8 Change the SEND TO PRINTER combo box to your embosser

9 Press the OK button

10 Change the FORM combo box to the size of paper in your


embosser and change any of the desired settings

11 Press the OK button

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–– Currently ViewPlus does not have compatible 64 bit drivers available. We are steadily working on compiling these packages and they will be available on our website when they are available. Visit, http://downloads.viewplus.com/drivers/ frequently, for updates.

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–– Most ViewPlus software, such as AGC 3.0 and TSS 4.0 are compatible with Windows 7 32 bit and 64 bit.

However, our currently released drivers have not been fully tested with Windows 7 32 bit, so we cannot guarantee they will successfully install or operate without issues.

If you are using Windows 7 with 64 bit, we have no drivers available at this time that are compatible.

Please check our website frequently for updates or contact ViewPlus Support for more information.

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–– If you are receiving an error that says your activation is for TSS S, when activating by file, please try updating your TSS 4.0 version. This was a bug in versions 4.1.14 and earlier and has been fixed in version 4.1.23 and higher. Check the option to CHECK FOR UPDATES in the TIGER MENU if you have internet access or contact ViewPlus Support for an update package.

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